Frequently Asked Questions

Yes. Every visa translation is completed by a NAATI credentialled translator and supplied with a certification statement showing the translator's name, practitioner number and signature, which is the format Australian authorities expect.

We translate birth certificates, marriage and divorce certificates, passports and identity documents, police clearances, academic transcripts, employment references, bank statements, medical records and any other supporting document required for a visa application.

Our translations are suitable for the Department of Home Affairs, state transport authorities, universities, banks and the courts. Final acceptance always rests with the receiving organisation, so check their submission instructions before lodging.

Self-Service Extract Translations start from 1 hour, Extract Translations from 1 business day, and Full Translations from 2 to 3 business days. These are standard turnaround times and are not guaranteed.

Yes. The whole process is online. Upload a clear scan or phone photo of your document, complete payment, and your certified translation is emailed to you. There is no need to post originals or visit an office.

Translations are delivered digitally as a certified PDF, which is what most Australian and New Zealand authorities accept. If you need a printed copy, contact our support team to discuss the options available.

Any supporting document that is not in English needs a certified translation. For most applications this covers identity documents, civil status certificates, police clearances, qualifications and financial evidence.

Yes. We translate passports, national identity cards, existing visas and grant notices, residence permits and all related immigration paperwork in more than 70 languages.

Yes. A clear scan or phone photo is enough, provided every page is legible and nothing is cropped. Stamps, seals and handwritten notes must be visible so they can be reflected in the translation.

Every translation carries the translator's certification statement, NAATI practitioner number, signature and the date of translation, along with the language direction.

We can, provided the text remains readable. Where a section is illegible, the translator marks it as such in the translation rather than guessing at the wording.

Our certified translations are prepared to the standard requested for citizenship, permanent residency and skilled migration applications. The deciding authority always makes the final call on acceptance.

Self-Service Extract Translations start from $44.95 + Service Fee and GST, Extract Translations from $59.95, and Full Translations from $79.95. Pricing is per document and includes certification.

We accept all major credit and debit cards, including Visa, Mastercard and American Express. Payment is processed securely at the time of ordering.

The price shown at checkout is the total you pay, with the Service Fee and GST displayed before you confirm your order. There are no hidden charges for certification or digital delivery.

We do not run a separate express tier. The Self-Service Extract option is our fastest service and can be ready from 1 hour, with no additional rush fee.

Payment is taken at checkout when you place your order. Work begins as soon as the payment is confirmed and your documents have been received.

Yes. A tax invoice and order confirmation are emailed to you once payment is processed, which you can use for reimbursement or record keeping.

Your certified translation is emailed to you as a PDF at the address you supply when ordering, so it can be downloaded and lodged straight away.

Yes. All translations are supplied as certified digital PDFs, which are widely accepted by Australian and New Zealand government departments and institutions.

Our standard service is digital. If your receiving authority insists on a printed copy, contact our support team and we will let you know what can be arranged.

Self-Service Extract Translations are delivered from 1 hour, Extract Translations from 1 business day, and Full Translations from 2 to 3 business days, depending on length and complexity.

The Self-Service Extract option is usually the fastest route and can be completed the same day. Turnaround times are standard estimates rather than guarantees.

Yes. As soon as the translation and quality check are finished, the certified PDF is emailed to you along with your order confirmation.